Responsible Gambling at Casino Kingdom New Zealand

At Casino Kingdom, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.

Our Commitment to Responsible Gambling

Casino Kingdom operates under strict responsible gambling guidelines and is dedicated to protecting vulnerable players, including minors and those at risk of developing gambling-related harm. We actively promote responsible gaming practices and provide our players with a range of tools to help them manage their gambling activity.

Are You Gambling Responsibly?

Gambling is fun when kept in check. Ask yourself the following questions to assess your gambling habits:

• Do you spend more money on gambling than you can afford to lose?
• Do you gamble to escape stress, anxiety, or depression?
• Have you ever lied to family or friends about how much you gamble?
• Do you chase losses by continuing to play after losing money?
• Has gambling ever caused problems with your relationships, work, or finances?
• Do you feel restless or irritable when you try to stop gambling?
• Have you borrowed money or sold possessions to fund gambling?

If you answered "yes" to any of these questions, we strongly encourage you to use our responsible gambling tools or seek professional support.

Responsible Gambling Tools

Casino Kingdom provides a comprehensive set of tools to help you stay in control of your gambling. You can access these tools at any time through your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period before it becomes active.

Loss Limits

Define the maximum amount you are willing to lose over a set period. This helps prevent chasing losses and keeps your spending within a budget you are comfortable with.

Session Time Limits

Set a maximum duration for your gaming sessions. Once your session limit is reached, you will be automatically logged out of your account.

Reality Checks

Enable regular on-screen reminders that show how long you have been playing and how much you have spent or won during your session. These pop-up notifications help you stay aware of your gambling activity.

Cool-Off Period

If you feel you need a short break from gambling, you can activate a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time, you will not be able to log in to your account or place any bets.

Self-Exclusion

If you believe you need a longer break, you can self-exclude from Casino Kingdom for a period of 6 months, 1 year, 2 years, or permanently. During self-exclusion, your account will be suspended, all marketing communications will be stopped, and you will not be able to reopen your account until the exclusion period has ended. To request self-exclusion, contact our support team at [email protected] or use the self-exclusion option in your account settings.

Protecting Minors

Casino Kingdom strictly prohibits gambling by anyone under the age of 18. We carry out age verification checks on all new accounts and reserve the right to request additional identity documents at any time. If we suspect that a minor is attempting to use our platform, the account will be immediately suspended pending investigation.

We also encourage parents and guardians to use parental control software to prevent minors from accessing online gambling sites. The following tools can help:

• Net Nanny — parental control and content filtering software
• CYBERsitter — internet filtering for families
• GamBlock — blocks access to gambling websites on your devices

Support Organisations in New Zealand

If you or someone you know is struggling with problem gambling, free and confidential help is available in New Zealand. We encourage anyone who needs support to reach out to the following organisations:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation provides free counselling, support, and education services across New Zealand.

• Website: www.pgf.nz
• Helpline: 0800 664 262 (available 24/7)

Gambling Helpline New Zealand

The Gambling Helpline offers free, confidential support for people affected by gambling harm, including family members and friends.

• Website: www.gamblinghelpline.co.nz
• Phone: 0800 654 655 (available 24/7)
• Text: 8006

Lifeline New Zealand

Lifeline provides crisis support and mental health assistance for New Zealanders in distress.

• Website: www.lifeline.org.nz
• Phone: 0800 543 354 (available 24/7)

Gamblers Anonymous New Zealand

Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with each other to recover from a gambling problem.

• Website: www.gamblersanonymous.org.nz

Tips for Gambling Responsibly

• Set a budget before you start playing and stick to it.
• Only gamble with money you can afford to lose.
• Never chase your losses.
• Take regular breaks and do not gamble for extended periods.
• Do not gamble when you are feeling stressed, upset, or under the influence of alcohol.
• Balance gambling with other leisure activities.
• Keep track of the time and money you spend gambling.
• Treat gambling as entertainment, not as a source of income.

Contact Us

If you have any questions about our responsible gambling policies or need assistance activating any of the tools described on this page, our support team is available 24/7.

• Email: [email protected]
• Live Chat: Available directly on our website

This Responsible Gambling page was last updated in June 2026. Casino Kingdom is committed to reviewing and updating our responsible gambling practices regularly to ensure the highest standards of player protection.